Last updated: August 25, 2026
We accept returns of both defective and non-defective goods, and we accept exchanges, subject to the conditions below.
Eligibility and 30-day request window
A request must be made within 30 days after delivery. Only new items qualify: they must be unused, in their original condition, and returned with original packaging, labels, and included accessories. Non-defective returns may be requested for a change of mind, personal preference, or an item selected by mistake. Damaged, defective, incorrect, incomplete, or materially misdescribed goods may also be submitted for review.
How to request a return or exchange
Send the order number, checkout email, and an explanation. For damage, defects, incorrect goods, or missing contents, include clear photos or video of the item and packaging. Do not mail anything back without authorization.
Mail returns, labels, and fees
Approved returns are completed by mail. A free return label is included in the package. There is no restocking fee. Follow the authorization instructions and use the provided label so the parcel can be identified.
Refunds and exchanges
After inspection and approval, a refund is returned to the original payment method and is processed within 10 days. A bank or card issuer may need additional time to post it. Exchanges depend on actual inventory; if the requested replacement is unavailable, we will explain the available resolution.
Contact
Email: youngburns17994@gmail.com
Mailing address: 3 Walnut Rd, Charleston, West Virginia, 25314, United States
Phone: (304) 588-9506